Your Rights in Regard to Auto Body Repairs

  1. You have the right to select the body repair shop to repair the damage covered by the insurance company, wheather it is your own company or the insurance company of the person who ran into you. An insurance company may not require that you have repairs done at a specific body shop.

  2. You have the right to an itemized written estimate for the auto body repairs and upon completion an detailed invoice of the repairs done. The estimate and the invoice must include an itemized list of parts and labor along with the total price for work performed. The estimate and invoice must also identify all parts as new, used, aftermarket, reconditioned or rebuilt.

  3. Be informed about your towing service coverage. Unless the insurance company has provided an insured with the name of a specific towing company prior to teh insureds use of another towing company, the insurance company must pay all reasonable towing charges of the towing company used by the insured.

  4. Know the extent of coverage you have (if any) for a replacement vechicle while your damaged vechile is being repaired.

  5. Be informed of where to report suspected fraud or other complaints and concerns about auto body repairs.

Where to report complaints:

Regrading an auto body shop: 800-952-5210 / California Department of Consumer Affairs or on their web site

Regarding how a claim is handled by an insurance company: 800-927-HELP California Department of INsurance or on their web site